Order processing
Orders placed before 1:00 PM Pacific on a business day are usually picked and packed the same day. Orders placed after that cut-off, at a weekend, or on a US public holiday are processed on the next business day. Our studio ships Monday through Friday.
You will receive an order confirmation as soon as your payment is approved, and a separate shipping confirmation with tracking once your parcel leaves the studio. If you do not see the confirmation, check your spam folder before contacting us.
Made-to-order pieces
A small number of styles are finished to order. Those product pages state an additional 2–3 business days before dispatch.
Rates & delivery
All orders ship from the United States. Delivery estimates start from the day your parcel is handed to the carrier, not the day the order is placed.
| Service | Estimated delivery | Cost |
|---|---|---|
| Standard (US) | 3–7 business days | $6.95 |
| Express (US) | 2–3 business days | $14.95 |
| Standard, orders over $75 | 3–7 business days | Free |
The free shipping threshold is calculated on the merchandise subtotal after discounts and before tax. Upgrading to Express does not change the processing time.
Where we ship
We currently ship to all 48 contiguous US states. Alaska, Hawaii and Puerto Rico are served by Standard shipping with an estimated 5–9 business days in transit.
We do not ship to US territories outside Puerto Rico, PO boxes for Express orders, or APO/FPO addresses at this time. International shipping is not yet available; join the newsletter and we will announce new regions there first.
Tracking
Every parcel ships with a tracking number, emailed to the address on your order within 24 hours of dispatch. Tracking can take up to 24 hours to show its first scan after the label is created.
If tracking has not updated for more than five business days, email us with your order number and we will open a trace with the carrier on your behalf.
Delays & lost parcels
Carrier delays can happen during peak periods, severe weather or high parcel volumes. If your estimated delivery window has passed, please allow two additional business days before contacting us.
- If tracking shows delivered but the parcel is missing, check with neighbours and your building's mail area first.
- If a parcel is confirmed lost by the carrier, we will send a replacement or refund the order in full.
- Report a missing parcel within 30 days of the shipping date so we can file a claim.
Address changes
We can change a shipping address while an order is still in processing. Email [email protected] with your order number and the corrected address as soon as possible.
Once a parcel has been handed to the carrier we cannot redirect it. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; a second shipping charge may apply.
Taxes & duties
Sales tax is calculated at checkout based on the destination address and applicable state and local rates. The tax amount is shown before you confirm payment.
Because we ship domestically, US orders are not subject to import duties. Any future international orders will clearly state at checkout whether duties are prepaid or collected on delivery.
Contact
Questions about a shipment? Email [email protected] with your order number, or use the contact details in the footer. We reply within one business day, Monday to Friday.
Still have a question? Our team answers every email within one business day.
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