Returns & Exchanges

30-day window

We want you to carry a bag you love. If something is not right, you can return it within 30 days of delivery for a refund or exchange.

The return window starts on the delivery date recorded by the carrier. Returns sent after the 30-day window may be refused or issued as store credit at our discretion.

Eligibility

To be accepted, an item must be:

• Unused and in the same condition you received it
• Free of marks, creases, perfume or odour
• Returned with all original packaging, dust bag, tags and hardware protectors

Please try bags indoors on a clean surface. Items that show signs of outdoor use, including scuffed bases or stretched handles, cannot be accepted.

Start a return

1. Email [email protected] with your order number and the item you wish to return.
2. We reply within one business day with a return authorisation and instructions.
3. Pack the item securely in its original packaging and attach the provided label.
4. Drop the parcel with the carrier and keep your receipt until the refund is issued.

Please do not send items back before you receive return authorisation — unauthorised returns can be difficult to match to an order.

Return shipping

Domestic return shipping is $6.95, deducted from your refund. You may also use your own carrier at your own cost; we recommend a tracked service, as we cannot refund parcels that do not arrive.

Return shipping is free when the item is faulty, damaged in transit, or not what you ordered. In those cases we will email a prepaid label.

Refunds

Once your return arrives, our team inspects it within 2–3 business days. Approved refunds are issued to the original payment method within 5–7 business days; your bank may take a further few days to post the credit.

We refund the merchandise total and any tax charged. Original shipping charges are non-refundable unless the return is due to our error.

You will receive an email as soon as the refund is processed, with the amount and the last four digits of the card used.

Exchanges

Exchanges follow the same process as returns. Tell us the style, colour or size you would like when you email, and we will hold it for you where stock allows.

If the replacement costs more, we will send a secure payment link for the difference. If it costs less, the difference is refunded to your original payment method.

Non-returnable items

• Final sale and clearance items, marked on the product page
• Gift cards
• Items returned without tags, dust bags or original packaging
• Items that have been used, altered or cleaned

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, email us within 48 hours of delivery with your order number and photos of the item and its packaging. We will arrange a replacement or a full refund, including return shipping.

Small variations in leather grain, colour and woven texture are natural and are not considered defects.