Terms of Service

Acceptance of these terms

By accessing trailpulse.us or placing an order, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use the site.

You must be at least 18 years old, or have permission from a parent or guardian, to place an order.

Use of the site

We grant you a limited, non-exclusive, non-transferable licence to browse the site and purchase products for personal use. You may not copy, scrape, resell or systematically extract content or product data without our written permission.

You are responsible for keeping your account credentials confidential and for all activity under your account. Tell us promptly if you believe your account has been accessed without authorisation.

Products & availability

We describe products as accurately as we can, including material, dimensions and care. Screens display colour differently, and natural leather and woven materials vary in grain and tone, so small differences between the photograph and the item are normal.

All products are subject to availability. If an item sells out after you order, we will contact you to offer a replacement, a waitlist place or a full refund.

Pricing & payment

Prices are shown in US dollars and exclude tax until checkout, where applicable sales tax is calculated and displayed before payment.

We reserve the right to correct pricing errors. If an obvious error affects your order, we will contact you before charging or dispatching, and you may cancel for a full refund.

Payment is taken at the time of order. By submitting payment details you confirm that you are authorised to use the payment method.

Orders

Your order is an offer to purchase. Our acceptance takes place when we send the order confirmation email. We may decline or cancel an order where there is a pricing error, suspected fraud, a shipping restriction or insufficient stock.

You can request cancellation before dispatch by emailing [email protected] with your order number. Once a parcel is with the carrier, our Returns & Exchanges policy applies.

Shipping & returns

Delivery estimates, rates and destinations are set out in our Shipping Policy. Return eligibility, timelines and refunds are set out in our Returns & Exchanges policy. Both form part of these terms.

Intellectual property

The Trailpulse name, logo, product photography, copy, page designs and code are owned by Trailpulse or licensed to us and are protected by intellectual property law. You may not use them for commercial purposes without written permission.

You may share links to our pages and images for editorial or personal purposes with attribution.

Reviews & user content

If you submit a review, photo or comment, you confirm that it is your own content and is accurate. You grant us a non-exclusive, royalty-free licence to display, reproduce and edit that content on our site and marketing channels.

We may remove content that is unlawful, misleading, offensive or contains personal information about others.

Prohibited use

• Attempting to interfere with the site's security or normal operation
• Using automated tools to scrape prices, images or inventory
• Placing fraudulent orders or using another person's payment method
• Reselling products in a way that implies official partnership
• Uploading malicious code or content that infringes another person's rights

Disclaimers & limitation of liability

The site is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted access, and we may suspend or change the site at any time.

To the fullest extent permitted by law, Trailpulse is not liable for indirect, incidental or consequential losses, including lost profits or data. Our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law, including for fraud or death or personal injury caused by negligence.

Governing law

These terms are governed by the laws of the State of Oregon, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in Multnomah County, Oregon, unless applicable consumer law gives you the right to bring a claim elsewhere.

Before filing a claim, please contact us — most issues are resolved quickly by email.

Contact

Questions about these terms: [email protected].